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Waiter / Waitress / Host Training Book- Waitstaff Training Handbook

Waitstaff Training Handbook- A Complete Guide to the Proper Steps in Service for F & B Employees

This handbook covers every aspect of customer service for the positions of host, waiter or waitress, head waiter, captain and bus person. The detailed performance of each position is described for different types of establishments and service. English or Spanish.


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Waitstaff Training Handbook- A Complete Guide to the Proper Steps in Service for F & B Employees
    

 

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Waitstaff Training Handbook- A Complete Guide to the Proper Steps in Service for F & B Employees
Product ID: AP-WWT-TH-00169
Revised: 4/1/2017

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Overview

 2005  Douglas Brown  Soft Cover  English or Spanish

This new training handbook was designed for use by all foodservice serving staff members and is an excellent foundation for your organization's training program. This guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain and bus person.

The detailed performance of each position is described for different types of establishments and all types of service including French, American, English, Russian, Family-Style and Banquet.

Plus, learn advanced serving techniques such as flambe' and carving meats, fish and fruits. Also, there is a chapter devoted exclusively to food safety and sanitation.

This book is available in English or Spanish. Buy both versions and save 10%.

Step-by-Step Instructions Include:

  • Hosting
  • Loading/Unloading Trays
  • Seating Guests
  • Taking/Filling Orders
  • Loading/Unloading Trays
  • Table Side Service
  • Setting and Elegant Table
  • Folding Napkins
  • Centerpieces
  • Promoting Specials
  • Promoting Side Orders
  • Getting Customers to Order Quickly
  • Handling Problems
  • Difficult Customers
  • Managing Tips and Taxes
  • Handling the Check and Money
  • Handling Questions
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