Overview
DVD, VHS or PAL 1 Hour English or Spanish
In this new 60-minute, high-quality waitstaff training video, your staff will learn how to consistently deliver the quality service that makes customers not only come back, but tell others about their memorable experience. This training video is ideal as a backbone in your training program for experienced waitstaff who are always looking to learn more or for people who have never waited tables and would like to learn the basics. This video is highly recommended for training new employees who have never waited before.
The training video is on-site and available when needed so you can immediately train new staff and update existing staff right away! A study guide and tests are included.
 Topics covered include:
- Standard American service
- Alcohol sales and wine service
- Preparing for service
- Hosting and greeting guests
- Taking beverage orders
- Correct service procedures
- Suggestive selling
- Taking the food order
- Placing the order
- Picking up the order
- Proper dish and glass holding
- Table manners
- Serving food
- Completing the service
- Hygiene and food safety
- Handling busy times
- Listening to guest comments
- Tips and taxes
Printed Study Guide with Test Questions
A printed, 26-page study guide is included in the package with information and test questions. The guide is in Spanish with the Spanish version of the video.
Certificate of Completion
A certificate of completion is available.
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