Overview
DVD 2011 50 Minutes English Region 1 (North America) Includes a 16-page Food Code Resource booklet
 The Health Inspection Coach: How to Talk to Your Inspector (Since You Have To Anyway!) DVD was created by a former health inspector and has everything you need to approach your health inspections with confidence, competence and composure. Whether you are a seasoned restaurant owner or manager or are opening a new restaurant, this is sure to become one of your most valued tools. Learn how to put your best foot forward during government inspections!
Health Inspection Worries? Get Coached Instead of Documented!
Most restaurant and food service managers are incredibly anxious during an inspection by the health department. They pray that everyone and everything just happens to be perfect and that the inspector is having a good day.
Did you know that health inspectors don't always write down every violation they see during an inspection? Every time your inspector sees a violation, they have a decision to make: do I need to write this up, or does this manager just need some coaching?
Wouldn't you like a more proactive approach, even if everything isn't perfect during the inspection? Health Inspection Coach gives you the tools to improve your restaurant’s inspection reports by teaching you about the inspection process and what motivates your inspector. Watch this DVD and see how different your inspections can be!
 A Former Inspector Has the Answers You Need!
This DVD coaching session with a former health inspector helps you to improve your restaurant's health inspection reports.
- Help your inspector to coach instead of document
- Improve your inspection report
- Learn how to deal with difficult inspectors
- Priortize the most important issues
- Feel more calm during an inspection
- Know what to showcase to the inspector
- Have a plan for damage control during the inspection
- Be thought of as "one of the good guys"
- Speak the same language as your inspector
 The DVD and resource guide, Health Inspection Coach: How To Talk To Your Inspector (Since You Have To Anyway!), is a coaching session created by a former health inspector with you in mind. You'll learn:
- What food safety training products like ServSafe doesn't tell you about putting your best foot forward
- The importance of the manager interview during a health inspection
- How to improve the inspector's understanding of your establishment
- How to cultivate a respectful relationship with your inspector
- How to gain the benefit of the doubt
 What this training video is not:
- A food safety training video (though some aspects of the food law are referenced)
- A method for misleading your health inspector
Frequently Asked Questions
What is included with the DVD?
Your order of Health Inspection Coach: How To Talk To Your Inspector (Since You Have To Anyway!) comes with a 60-minute coaching video, as well as a sixteen-page reference booklet. Your DVD will also include presentation notes for your staff (for a staff meeting, for example), signage for use in your restaurant and policy and log templates that can be downloaded and printed.
I own multiple restaurants - do I have to purchase a DVD for each site?
No, you are welcome to show your copy of the training DVD to as many of your employees as you like. However, the DVD is copyrighted and may not be reproduced.
Can I buy a copy for all of my managers or locations?
Yes- please see the multiple quantity pricing options when you add this item to the shopping cart. For bulk orders larger than three units, please call us at 805-375-7000.
 Can you assure that I get a good health inspection report?
Not necessarily -- health inspections are an evaluation of the conditions in the restaurant at the time of the inspection. If the conditions in your restaurant do not comply with the law and show no attempt at following the law, a competent health inspector will not "give you" a good report or grade. Evaluations are earned, not given, and it's the job of the restaurant manager to comply with food safety laws.
So what can your training DVD do?
Inspectors are human. They are taking in and evaluating countless details about the nature of the establishment. Numerous factors determine whether they approach the inspection as writing down a laundry list of violations or taking the inspection as an opportunity to coach and educate you, as well as learn more about your operation. This training DVD gives you the tools you need to help your inspector understand your efforts and be more likely to approach you as a manager that wants to learn, rather than one that needs to be "made an example of".
The producer of this DVD has experience as a health inspector and Registered Environmental Health Sanitarian (National Environment Health Association) for both private business and government agencies. In her time as a health inspector, she found remarkable differences between how various food service managers presented themselves which often had an impact on how inspectors approached inspections. The goal of this DVD is to help business owners and managers cultivate a relationship with their regulating agency which can lead to being supported and mentored rather than penalized.
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